Confidentiality
All customers’ information will be treated in the strictest of confidence.

Poh Seng Jewellers Pte Ltd reserves the right to amend these terms and conditions without further notice.
Store General Policy
  1. The Price of 999 and 916 gold jewellery is determined according to the following formula:
    1. Nett Weight X Prevailing Retail Price of gold + Workmanship + GST
  2. Investment Precious Metal (IPM Gold products) GST exempted.
  3. All other jewellery quoted are inclusive of GST.
  4. All selling price quoted does not include the cost of alteration. (if any)
  5. You are require to inspect your item purchased and satisfied that they are in good order and condition and free from defects in workmanship before leaving our shop, by signing on the sale invoice you knowledge and agreed to the terms signed.
  6. Exchange policy:- Original Invoice / receipt must be produced. Items sold can be exchanged for another item of the same or higher value within one week from date of purchase. All items once sold is non-returnable for cash. For an exchange of higher value, the price difference must be paid by the purchaser. Exchange is applicable only once for each purchase and within 7 days from the date of purchase. All exchange items should be in their original condition as at the time of purchase. No exchange will be made for items that have been altered in any way before, during or after sale, unless otherwise stated. For exchange of 999 and 916 gold jewellery, the amount of the customer's item for the exchange will be based on the price stated in the invoice or the prevailing retail gold price whichever is lower.
  7. Deposit:- The deposit paid is non-refundable and shall be forfeited in the event: 1) You cancel the order; or 2)You fail to collect the items within 3 calendar months from the date of this order form, in which event the order will be deemed cancelled. If the jewellery is not collected within the stipulated period, the deposit shall be forfeited and we reserve the rights to dispose the said piece of jewellery at the discretion of Poh Seng Jewellers Pte Ltd.
  8. Repair and Settings- Work carried out will be as specified by you on the order form and the customer accept the terms and condition stated in the Job order form. We are not responsible for the identification of the item of jewellery submitted by you and also in the event of any loss or damage.
  9. Trade-in of gold ornament (net weight) sold by us for the purchase of new jewellery will be calculated by subtracting 18% of the prevailing retail price. A further 10% will be deducted for a cash exchange.
  10. (a) Customers’ personal particulars collected will be treated confidentially and used exclusively for the interest of marketing purposes to facilitate our operational requirements. Our practice is in compliance with the Personal Data Protection Act 2012 (PDPA) in Singapore.
    (b) All Customers’ information are collected solely for purpose of completing the sale transaction and will be handled with the strictest confidence.
  11. Poh Seng Jewellers Pte Ltd reserves the right to amend these terms and conditions without further notice.